Terms & Conditions

Please note that during sign up, the "First Name" must not be the same as the "Last Name" (this is a move to defeat robot registrations) and a valid phone number is requested to assist with delivery. Please contact us via the contact form (link at the bottom of the page) if this is a problem.

 

This is the legal bit. If you have any questions please contact us.

 


 

By using this website for the purchase of our goods you agree to these terms and conditions. If you do not agree, you must stop using the website.

You warrant that you are aged 18 or over to purchase goods through the website, although people of any age may view products on the website.

 

All images in this website are ©Copyright We Love Fabric, All Rights Reserved. 
No reuse without permission, excepting for the resending of advertising messages and images via social media which explicitly mentions We Love Fabric in the resent message along with the image.

The photographs included in listings are normally of fabric from the same roll or batch as the fabric being sold, although sometimes when a new batch is in use an older photograph may remain in the listing. We use our own photographs of the products in our stock excepting for photographs supplied by customers used to illustrate the uses the product is put to, which expressly remain the copyright of those customers. Although every effort is made to portray the fabric in the correct colours, the colour of the fabric shown in pictures cannot be guaranteed. This could be due to variances in lighting conditions when the picture was taken, or the unpredictable variances of the monitor setup that the image is being viewed on. If an exact colour in a particular fabric is very important to you, please contact us and we'll try to describe it to you better. Please use our Screen Test image to ensure that your viewing device is set up correctly.

All fabrics are new and off the roll, unless stated in the listing. Where a product is listed as 1m (1 meter) length, then the product is sold in multiples of a meter and not in smaller sizes, although that same design might also be available in another size on a different listing. Where offered, "fat quarter" sizes are mostly 18" x 22" (45 x 55cm). Some of our fabrics are supplied wider than is normally found in the UK, so FQ sizes could be larger. Product descriptions will show the actual sizes.

Order cancellation by We Love Fabric

We Love Fabric reserves the right to cancel orders in the following circumstances:

  • Incorrect price for a product shown on the website
  • Incorrect postage rates shown on the website
  • Invalid or incorrect customer details 
  • Purchase from a country or area that we don't post to

 

Order cancellation by the customer

If you wish to cancel an order please contact us as soon as possible. If the order has already been shipped you may incur postal charges.

 

We give no guarantee of the suitability of any product for any purpose.

We are fabric suppliers. We are not clothing or home design specialists. We can not give expert advice for the project you may wish to use the fabric for, so to avoid embarrassment please do not ask.

 

Measurement system

We use metric measurements in the majority of our listings. In any enquiry please specify in "centimeters" or "meters". A quick search of Google for "inch cm" or "meters feet" will provide you with many online measurement conversion tools. Some listings may also contain imperial measurements.

 

Payment

The shop checkout uses Paypal Express as the preferred method of payment. We also accept payment via direct bank transfer. Details for making a bank payment are displayed if you select this option and complete checkout. Bank transfers can take between one and five days. Goods will only be dispatched when full payment has been received (there is no credit facility).

Paypal payments are handled through Paypal UK using Paypal Express and converted to Sterling if necessary. Your payment details are securely held with Paypal. Please view the Paypal User Agreement here (opens in a new window). Please note that you may use a credit or debit card to make your payment via Paypal, but we do not accept card payments directly through this website or on the phone. Please do not send your credit card details to us via email as we cannot process them.

During the checkout process, Paypal does not normally show you the postage costs. The postage estimate is displayed prior to you being taken to the Paypal website. Postage is then displayed to you prior to you confirming your order.

 

Shipping

We post to the UK and also around the world from UK stock

Some countries outside Europe are excluded. If you don't see a shipping option please contact us with your details.

We normally post to you via Royal Mail 2nd Class or via a 24 or 48 hour courier service, whichever is the cheaper for the weight of parcel being sent. Tracking information (when available) will be supplied on request. Shipping charges displayed will be an estimate until your address is confirmed at the checkout. If the shipping rate seems to be in error please contact us. If we made a significant error in quoting a shipping rate that is too low, we reserve the right to amend the rate and request payment before we dispatch the goods. Goods will only be disptached when full payment has been received. 

International orders will normally be sent via Royal Mail Airmail in parcels of maximum 2kg, or as single parcels via land or air courier if larger. Please ask regarding specific requirements.

Special bulk orders will usually have the shipping charges included in the total cost plus any surcharges agreed with you, so at checkout the postage will show zero and the shipping method will state "Free or Included Shipping".

Delivery times are stated as a guide only and are not guaranteed. Delivery times may be subject to delay due to extreme weather events, customs checking, public disorder, strikes or other factors beyond the control of We Love Fabric. If an order is required urgently (next day) within the UK, you may be able to request Royal Mail Special Delivery (charged at cost).

A handling charge of between £1.40 and £2.50 is included in the quoted shipping cost "per order".

 

Non-delivery of items or damaged items

On Royal Mail deliveries, please allow up to 10 working days (UK) or 20 days (international) from the expected delivery date before contacting us about an item not yet delivered. On courier deliveries, please allow 5-10 days from the expected delivery date. We will consider a replacement or refund of any lost items on a case by case basis. If an item is found to be damaged or dirty upon arrival due to breakage of the packaging, please contact us asap so that we may help to resolve the problem as quickly as possible.

 

Returns policy

Please see our full returns policy here (Returns Policy)

Please note that the buyer will be normally be responsible for paying the cost of return postage.

 

Samples

Since our prices are already so low, we are sorry but we don't normally offer free samples of our fabrics.  

 

Sales and promotions

Price reductions, such as one off reductions or bulk "percentage" discounts, only apply to the cost of goods. As such, there will be normally be reduction to postage costs unless specifically stated in the promotion.

 

 

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 © 2009 -  We Love Fabric - All rights reserved